Cancel/Transfer

Student Course Reservation Policy

At the time a student or a company registers students for a course, payment for the course is expected at that time. Until the school has received payment, the registration is not complete and the student is not guaranteed a seat in the class.

Student Transfer Policy

Transfer Fees:

- CCT, WRT, FSRT $50.00
- ASD $125.00
- COMBO $175



When a student pays for a course and then transfers, the designated transfer fee will be charged (see transfer policy for noted transfer fee). By paying the transfer fee, this entitles the student to attend the same course, within 90 days. If the same course is not offered within that 90 day period, they must attend the next scheduled course. Failure to comply with this policy will result in loss of all funds paid.

Student Cancellation Policy
To be fair to both the students and the school, if you must cancel one of our courses, the following cancellation fee will apply:


Water Restoration Technician/Applied Structural Drying Combo Course:

- If 10 days or more before the class date--$375 cancellation fee.
- If 4-9 days before the class date--$500 cancellation fee.
- If less than 3 days before the class date-no refund.



Applied Structural Drying course:

- If 10 days or more before the class date--$250 cancellation fee.
- If 4-9 days before the class date--$350 cancellation fee.
- If less than 3 days before the class date-no refund.



Water Restoration Technician or Smoke Restoration Technician Course:

- If 10 days or more before the class date--$125 cancellation fee.
- If 4-9 days before the class date--$175 cancellation fee.
- If less than 3 days before the class date-no refund.



Carpet Cleaning Technician Course:

- If 10 days or more before the class date--$75 cancellation fee.
- If 4-9 days before the class date--$100 cancellation fee.
- If less than three days before the class date-no refund.



To avoid the cancellation fee, you may send another student in the place of the originally registered student. All refund decisions are final and are made at the sole discretion of the President of Atex Wholesale Supply and/or the School Administrator for the Atex School of Cleaning and Restoration.

Company Policy Regarding: School Cancellations
The school administrator or Company President will make the decision on a course cancellation a minimum of 7 days prior to the course beginning date. Each student will be contacted using the contact telephone number, supplied by the student at the time of registration. Failure to provide a working contact number will release the school from contacting that student.

If the course fee has been prepaid for a cancelled course, then the student/company may pick one of two options: (a) apply those paid funds to another course, or (b) request a refund. If (b) is selected and the payment was made by credit card then a credit against that same card will be processed. If payment was made by check or cash, a request for refund will be forwarded to our corporate office. Please be advised that it may take up to 3 weeks before you receive a refund check.

If a student/company purchased a non-refundable airline ticket to attend a cancelled course, the flight should be cancelled upon notification. Most airlines will then issue a credit for the unused ticket. This credit can be used for future travel, but must be used within 12-months. Please contact your airline to review details of their policy regarding non-refundable tickets.

Southwest Airlines offers the most liberal cancellation policy on non-refundable tickets. Please visit southwest.com for full details. We suggest you use this airline not only because of this feature, but generally their pricing is also the lowest when traveling to our school locations.

Other major airlines will issue credit, if the flight is cancelled prior to the flight time. This credit must be used within 12-months. In some cases, a penalty of $25-$100 may be assessed for changing tickets, which we will cover, when supported by receipts or copies of the same. THIS WILL BE THE ONLY AIRLINE EXPENSE THAT ATEX WILL ASSUME FOR NON-SOUTHWEST AIRLINE FLIGHTS. Most of the major carriers will not allow the transfer of a non-refundable ticket to a third party.

In the event that we fail to notify a student of a cancellation (not because we were unable to reach them through the contact number that was supplied at the time of registration) and they show up for the class, we will:

Refund the cancelled course fee (assuming it had been prepaid), and compensate them for incurred lodging, gas, and/or airline ticket expense. Receipts or copies of the same must support all reimbursement request.

No compensation will be paid for lost revenue to the student/company, due to the lack of notification.